Puerto Rico has some of the most beautiful wonders of the world, including some unique to the island. Puerto Rico is small in size yet, it packs a full load of fun and a vast selection of activities for everyone to enjoy.
WSD offers an evolved and refined adventure within the island’s unadulterated areas and wonders. WSD strives to drive tourism by focusing on two key aspects: a high-end and elite code of conduct, and, incorporating the laid-back-free spirit feeling of the West into the life of the tourist’s adventurous experience.
All major credit cards: Discover, Master Card, Visa, and AMEX
Cash is accepted with a valid credit card on file and a hold of 50% of the booking will be made until cash payment is received. If cash payment is not received at time of pick up and/or you are a “no show” the full amount will be charged to the credit card on file. (Booking needs to be made by phone)
For bookings to be paid in cash please contact our reservation agent at 787-242-4211
US Federal Agencies recommend travelling with a passport, which serves as an undisputed personal ID for any security checkpoint, as well as provides an official ID for anyone who intends to participate in or go through a local agency processing diligence. As far as requiring a Visa or Passport for visiting Puerto Rico from any of the other territories or states of the US, the answer is No, since the island is an official US territory and therefore is considered domestic travelling within the USA.
Any cancellation must be made by telephone or email and acknowledged by WSD. The date on which the request to cancel is received by WSD will determine the refund due as follows:
Cancellations 48 hours or more before check-in time: Guests may change their reservation or request a refund of amount paid.
Cancellations made less than 48 hours before check-in time, after departure time, late arrivals, and “no shows”: no refund.
Groups of 10 or more guests must cancel at least 2 weeks prior to the date of the excursion in order to receive a full refund.
Cancellations of groups made in less than 2 weeks prior to the excursion date will maintain a full charge on any spaces we are unable to resell. Guests that are no-shows or late arrivals will receive the full charge.
Due to the unique nature and small size of our groups, we are forced to remain firm about our cancellation policy. Considering that on the day of any confirmed excursion we will be there, on site, waiting, and ready to serve the guests. Regardless of the cancellation reason, our time and fixed costs are already invested; we may even have turned down other customers by holding a particular guest space.
All tours can be booked by through our website or Facebook Page by clicking on the Book Now button and following the steps.
Special Adventures, Customized Experiences, and Concierge Services are booked by filling out the Contact Us form with the information on what is warranted and we will contact you with a quote and how to proceed. (Please allow up to 24 hours for a member of our team to contact you in regards to your request)
For infants please contact us at [email protected] or (787)242-4211. Young child requires a minimum age of 2 yrs. in compliance with West Side Destination LLC. policy. Certain parks have minimum age policy which WSD will specify on the particular activities descriptions.
You should feel very safe to travel around the entire island of Puerto Rico. If for any reason there is a particular risk for any certain disease, all specified precautions given by the public health government agencies will be taken and the safety protocols will be followed.
Various species of animals have non-lethal venom that will cause pain and discomfort, and in extreme cases of an allergy it can become complicated.
WSD will provide guidelines to safely travel around them if they are to appear. Follow all precautions are team provides you with to maintain a high level of safety.
Nettle is one of the most common poisonous plant in the island and as of the moment we have yet to encounter them in any of our adventures. Please listen to your guide as he will notify you of the presence of the plant and tell you how to identify it.
No tour, with the exception of Cueva Ventana Night Exploration, has encounters with venomous animals. Still, this may change due to climate change and other factors, therefore you should always listen and follow your guides instructions.
As long as the person can stand and move on their own with crutches or canes’ assistance the answer is yes.
If you use a wheelchair for assistance, call (787)242-4211 for information on how to book as there are some experiences that we can accommodate for you, but due to the uneven terrain and nature of our tours it is not recommended.
Smoking of any kind is not permitted and strictly frowned upon inside the vehicle.
Puerto Rico has legalized Marihuana in a Medical basis, BUT due to the nature of our adventures, law strictly prohibits the use of Medical Marihuana outside. Therefore, we are legally not allowed to permit you to use it during our adventures.
Smoking of cigarettes is allowed at the stops throughout the adventure. PLEASE ASK OUR GUIDE WHERE YOU CAN SMOKE AS SOME AREAS ARE PROTECTED AS WILD LIFE REFUGES AND NATIONAL PARKS.